Sub-Zero · Phoenix, AZ
Ice Maker Repair
Clear-ice modules, fill valves, drain pumps and hard-water scale on Sub-Zero ice makers.
What people describe when they ring
- Output down to a handful of cubes a day
- Hollow, cloudy or fused cubes
- White scale crusted around the mould
- Water pooling on the freezer floor below the maker
What it usually turns out to be
Ruled out in this order
Phoenix water is hard, and a clear-ice maker is the part of the appliance that notices first. Most "the ice maker is dead" calls are water, scale or a valve — not the module.
- 01
Scale in the mould and on the sensors
White crust around the mould and a gummed bin sensor throttle production long before the unit stops. Descaling, a new filter and a clean sensor bring output back on a maker people had written off.
- 02
Water supply and fill valve
A kinked line behind the cabinet, a shut-off barely cracked open or a valve throttling flow gives you hollow, cloudy or fused cubes. Clear ice needs a slow, steady fill — starve it and the shape tells you straight away.
- 03
Drain pump on an undercounter maker
Undercounter makers drain rather than melt back. A failed pump floods the bin area and stops production, and it is usually the first thing to check when there is water on the floor beneath the unit.
- 04
The module itself
Modules do seize, and when the water side has been ruled out that is what it is. Fitted from the van in most cases, so it is one visit rather than two.
How the visit runs
Four steps, and the price lands before step four
- 1
You describe it, we ask the model number
It lives inside the fresh-food door, upper left. With the model and a temperature reading we can usually narrow the fault before the van moves.
- 2
Diagnosis on site, panels off
Gauges, a meter and a thermometer, not guesswork. Most Sub-Zero faults are found within the first half hour of the unit being opened up.
- 3
A number, then your call
Parts and labour quoted before anything is fitted. The $89 service call comes off it if you go ahead.
- 4
Repaired, then watched through a cycle
Nobody leaves on a unit that has only just come back on. We stay for a defrost or a pull-down so the fix is proven, not assumed.
Read first, if you like
What it runs
Six repairs, and the range each one lands in
Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.
Each range below is parts and labour on the repair itself. You are given the number for your own unit once the fault has been named on site, and nothing is fitted until you have agreed it — the price never arrives after the work.
- Door gasket or seal replacement
- $280–$670
- Evaporator or condenser fan motor
- $340–$720
- Defrost heater, thermostat or sensor
- $280–$630
- Ice maker, water valve or supply line
- $270–$820
- Electronic control board
- $430–$920
- Compressor or sealed-system repair
- $1,330–$3,180
Ranges, not quotes: the same part in a twenty-year-old cabinet wedged into a galley run is a different afternoon from a unit with clearance on both sides, and that is the difference the two ends of each range describe.
Worth having the scale in front of you: going the other way and replacing the cabinet runs $11,930–$21,080 in Phoenix — a comparable built-in replacement, before installation and cabinetry work. That is the figure a control board or a fan motor on an otherwise sound unit is measured against.
Reviews
What owners said once the panel was back on
Built-in Sub-Zero calls across Phoenix.
Water crept onto the freezer floor and set into a ridge overnight. He tracked it to the fill tube spitting past the mould, not a split line. Dry every morning since.
Roberta H.Coronado
Hollow, cloudy cubes for a month and I had started pricing a new unit. The fill valve was throttling the water, nothing worse. He turned up at the tail of the window, but the ice is right again.
Fletcher B.Roosevelt Row
Water out here is brutally hard and the mould had crusted white, so we were down to a handful of cubes. Descaled, filter changed, and a thermistor swapped that read badly. Bin full by next afternoon.
Norberto V.Maryvale
4.9/ 5· 1,135 reviews
Book it
Ice Maker Repair in Phoenix, booked today
Tell us the model number and what the unit is doing. The line is answered 24/7, visits run 8:00 am – 8:00 pm, seven days, and the $89 service call comes off the repair.